中餐厅主管/领班 CR Service Team Leader

Build andmaintain positive relationships with all internal customers and guests in orderto exceed their needs.
与所有的酒店客人建立并保持积极的关系。
Take actionto address these needs in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
Create apositive hotel image in every interaction with internal and external customers.
在与国内外的客人交流时，努力保持酒店的正面形象。
Adhere tohotel brand standards.
坚持酒店的品牌标准。
Maintainknowledge of special programs and events in the hotel in order to recognize andrespond to guests needs.
对特殊活动和事件要有了解以便回答客人的需求。
ImplementsProcedures which enhance the guest experience.
执行正确的程序以提高客人的体验。
Dealsdiplomatically and skillfully during guest interactions.
有礼貌，有技巧与客户进行接触。
Enhancesindividual performance, effective coaching, counseling or appropriatedelegation.
提高个人表现，有效指导、咨询或适当的授权。
Builds astrong teams which works well together and which is mutually supportive.
建立一个强大、合作、相互支持的团队。
Dealseffectively with underperformance.
有效地解决业绩不佳的问题。
Behavesdecisively, makes decisions as needed.
行为果断，需要时能做出决定。