Receptionist 前台接待

Primary Responsibilities 主要职责：
·Ensure that inquiries and requests are correctly faced with courtesy and efficiency at all times.
·Perform check-in, check-out or room change procedures.
·Exchange foreign exchange currency or travelers’ cheque following the daily rate and hotel regulation.
·Be aware of the complete range of services and facilities which are offer at the hotel.
·Check the daily arrival list and ensure that the rooms are correctly assign following guest status or/and preference in coordination with the Guest Relation Officer.
·“Be Magnifique” by doing everything possible to ensure that the guest have a positive impression of the hotel at any time.
·确保礼貌高效的处理客人咨询或需求；
·执行入住，退房和换房程序；
·根据酒店规定和当日汇率换外币或旅行支票；
·熟知酒店的服务设施；
·查询每日预抵明细，与宾客关系主任合作确保根据客人状态和喜好合理分房；
·随时提供美轮美奂的服务，确保客人随时对酒店有积极印象。
Knowledge and Experience 知识和经验：
·Have a good professional image and temperament, and understand the basic reception etiquette;
·Fluent Mandarin, strong language expression ability, good at communication, affinity and strong sense of confidentiality;
·Familiar with administrative and office management related workflow, good communication, coordination and organization skills;
·Familiar with office automation equipment and office software;
·Good teamwork ability, high sense of responsibility, proactive.
·有良好的职业形象和气质，懂得基本的前台接待礼仪；
·普通话标准流利，语言表达能力强，善于沟通，有亲和力，较强的保密意识；
·熟悉行政、办公室管理相关工作流程，良好的沟通、协调和组织能力；
·熟练使用办公自动化设备及办公软件；
·良好的团队合作能力，具有高度的责任心，工作积极主动。