Banquet Supervisor宴会主管

· AIn the absence of aManager, conducts shift briefings to ensure hotel activities and operationalrequirements are known
在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
· Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup
在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
· Oversee the Implementationof standards as detailed in the departmental standards and procedures manual
监督部门工作程序手册中列出的各项规范的贯彻执行。
· Enforce shift hand overprocedures
执行交接班程序。
· Enforce correct billpaying procedures
遵守正确的结账程序。
· Conduct effective shiftbriefings ensuring all staff are aware of VIPs, special occasions etc
有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动
· Train, develop and manage staff
培训、发展和管理员工
· Carry out individualizedtraining according to the actual situation of employees
根据员工实际情况实行因材施教的培训
· Coordinate withindepartments/units/service points
在部门/单元/服务点内进行协调
· Establish the actualworking level of the department/unit/service point
建立部门/单元/服务点的实际工作水平
· Assess performance andmake adjustment plans if necessary
评估工作表现，并在必要时制定调整计划
· Coordinate operation withother departments/units
与其它部门/单元间运转协调
· Supervise the workingefficiency of the unit
监督单元工作效率
· Avoid and reconcilegrievances
避免和调解报怨
· Communicate withemployees to avoid conflicts related to work
与员工沟通避免与工作相关的矛盾
· Resolve disputes
解决争端
· Disciplineemployees
约束员工遵守纪律
· Clear and formulate thestaffing plan for each position in the department
明确和制定本部门各岗位所需人员的编制计划
· Encourage employees tomaster multiple skills to ensure maximum adaptability during busy working hours
鼓励员工掌握多技能以保证员工在工作繁忙时最大的工作适应性
· Maintain current employeerecords
维护现有员工记录
· Make job descriptions inthe area of responsibility
制定所在责任区内的各岗位描述
· Manage staff training anddevelopment
管理员工培训和发展
· Assist in planning andimplementing in-store education
协助计划和实施入店教育
· Conduct employeeperformance evaluations
进行员工表现评估
· Provide continuous adviceand support to the staff under your supervision
给予所管辖的员工以不断的建议和支持
· Coach employeeperformance
指导员工表现
· Implement appropriatemanagement methods to motivate and communicate with employees
实施合适的管理方式给予员工动力和沟通
· Standard to establish
标准建立
· Participate in theformulation and development of strategic plans
参与战略计划的制定和开发
· Participate in thepreparation and development of department/unit/service point objectives
参与准备和制定部门/单元/服务点的目标
· Master marketing data
掌握市场营销数据
· Participate in thepreparation of strategic plans and business plans
参与准备战略计划和经营计划
· Determine the purchasingplan according to the department's financial budget.
根据部门的财务预算决定采购计划。
· Operate equipmentaccording to business demand and weak season
根据生意需求及淡、旺季情况决定运作设备。
· Establish and instructstaff in cash security procedures
制定并指导员工执行现金安全制度。
· Deal with irregularpayments
处理异常的付款情况。
· Supervise the maintenanceof service equipment
监督服务设备的维护保养。
· Monitor standards ofguest facilities and services
监督客用设施和服务的标准。
· Control stock and monitorsecurity procedures
控制存货和监督保安程序。
· Works with Superior onmanpower planning and management needs
和上级领导一起进行人力规划和管理需求。
· Share recommendations andguest comments to Chef and Food and Beverage Manager to reflect currentcustomer profile
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
· Manage special amenitiesand special events
特殊设施和活动的管理工作。
· Anticipate market changesand review operations when necessary
有效的预测市场的变化，并在必要时审评运营工作
· Up-sell propertyfacilities
推销酒店的设施。
· Actively pursue costsaving measures
积极的实行节约成本的措施。
· Recycle wherever possible
尽可能再利用能源。
· Forecasting
进行预测工作。
· Stock control
有效的控制存货。
· Analyze statistics andchange your operations to reflect customer preferences
分析统计数据，按照客人的喜好改变运营方法。
· Mix your own shift hoursto ensure you know what is happening in your department at all times (ienights, days, week-ends and during the week, break, lunch and evening shifts)
混合自己的轮班时间确保随时了解部门内发生的事情(如夜班，白班，周末和周一至周五班，间休，午餐时间和晚班)。
· Make conversation toguests during their order and find out their likes and dislikes as well asbuilding rapport
在客人点餐时与客人交谈，发现客人的喜好，同时建立友善的关系。
· Other reasonable Ad hoctasks assigned by supervisor
其他由上级分配的合理任务