Reception Supervisor 前台主管

岗位职责：
Job description
1.掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。
Master the room reservation, report the reservations of important groups and guests to the department manager, check the delivery of the VIP notice, and be responsible for the implementation of the VIP reception.
2.处理前台工作中的差错，处理宾客有关投诉。
Handling errors in the front desk work and handling complaints from guests.
3.负责前台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。
Responsible for the management and maintenance of the property and equipment at the front desk, as well as the collection, archiving and management of various materials.
4.检查每日的报表是否有误，并及时纠正。
Check the daily report for errors and correct it in time.
5.建立体质良好的宾客关系，努力增加客房销售。
Establish a good guest relationship and strive to increase room sales.
岗位要求：
Job requirments
1.大专以上学历，有前台岗位工作经验3年以上。
College degree or above, with more than 3 years of experience in front desk work.
2.熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。
Familiar with the operation and management of the front hall of the hotel, with a strong sense of responsibility and professionalism.
3.英语对话流利，有较强的协调管理能力，具有一定的销售能力。
Fluent in English conversation, strong coordination and management ability, and certain sales ability.