Hot spring front desk温泉 前台接待

【岗位职责】
1. 负责温泉前台区域的日常接待工作，包括宾客登记、信息录入及收银操作。
2. 热情引导客人入场，解答关于温泉设施、服务项目及价格的咨询。
3. 处理宾客预约，协调温泉时段安排，确保客流平稳有序。
4. 监测现场卫生状况，与保洁团队协作维护前台及等候区整洁。
5. 快速响应客人投诉或突发需求，按标准流程上报并跟进解决。
6. 协助完成每日交接班账目核对、票据整理及报表填报。
【岗位要求】
1. 学历、经验及年龄不限，具备基本电脑操作能力。
2. 性格开朗，亲和力强，普通话流利，具备基础服务意识。
3. 能适应轮班制工作（含周末及节假日），具备抗压能力。
4. 有酒店、文旅或服务业实习经验者优先考虑。
5. 愿意接受岗前培训，掌握温泉安全及卫生基础规范。
【Job Responsibilities】
1. Responsible for daily front desk reception at the hot spring, including guest registration, information entry, and cashier operations.
2. Warmly guide guests into the area and answer inquiries about hot spring facilities, services, and prices.
3. Handle guest reservations, coordinate hot spring time slots, and ensure smooth and orderly guest flow.
4. Monitor the on-site hygiene, and cooperate with the cleaning team to maintain the cleanliness of the front desk and waiting area.
5. Quickly respond to guest complaints or unexpected needs, report and follow up according to standard procedures.
6. Assist in daily shift handover tasks, accounting checks, receipt organization, and report filling.
【Job Requirements】
1. No restrictions on education, experience, or age; basic computer operation skills required.
2. Cheerful personality, strong affinity, fluent in Mandarin, with basic service awareness.
3. Able to work in shifts (including weekends and holidays) and handle work pressure.
4. Hotel, cultural tourism, or service industry internship experience is preferred.
5. Willing to accept pre-job training and master basic hot spring safety and hygiene standards.