Outlets Manager 餐厅经理

Provides services that are above and beyond for customer satisfaction and retention.
提供超越客户满意度和保留率的服务。
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
通过沟通和帮助个人理解客人的需求，提供指导、反馈和个别指导来改善服务。
Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
管理日常运营，确保质量、标准和满足客户的期望。
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
在客人接待方面展现领导力，体现良好的客户服务，为客人关系创造积极的氛围。
Empowers employees to provide excellent customer service.
授权员工提供优质的客户服务。
Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
为餐厅树立宾客服务的榜样，树立良好的客户服务榜样，为宾客关系营造积极的氛围。
Handles guest problems and complaints.
处理客人的问题和投诉。
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
在用餐期间或离开时与客人进行非正式的会面，以获得关于食品和饮料质量、服务水平和整体满意度的反馈。
Ensures corrective action is taken to continuously improve service results.
确保采取纠正措施，持续改善服务结果。
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
将客人的满意度作为部门会议的一部分，重点放在持续改进上。
Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
管理门店的服务交付，确保从入店到离店的良好服务(例如，领位的问候、接受订单和餐饮的速度、特殊要求的完成、付款的收取和回访的邀请)。