Order Taker-客房部文员

Duties and Responsibilities工作职责
·         Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction
·         确保接听和转达所有与部门相关的信息，确保既定标准并取得客户的满意。
·         Receives, records, and distributes various reports
·         接听、记录并分发各种报告。
·         Receives, records, and transmits guest requests accurately
·         准确接听、记录并传达客人的要求。
·         Responsible for entering accurate room status into computer daily and investigate discrepancies
·         负责每天将客房情况准确的输入电脑并调查各种异常情况。
 
·         Maintains and update administrative data
·         维护和更新行政数据。
·         Maintains key control
·         管理钥匙。
·         Monitors lost property
·         监管失物相关事宜 。
·         Maintains working area and equipment in a proper state of cleanliness and repair
·         确保工作区域和设备得到良好的清洁和修缮。
·         Report guest complaints to Executive Housekeeper or delegate immediately
·         及时向行政管家或其代理人汇报客人的投诉情况。
·         Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
·         遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生规范。
·         Attends meetings and training sessions as required
·         按要求参加会议和培训活动。
·         Is multi-skilled as a Room Attendant as well as other areas of Housekeeping
·         成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。
·         Adheres to Housekeeping standards and procedures and enforces same
·         遵守并执行客房部的规范和工作程序。
·         Maintains good relations with Housekeeping staff and other interfacing departments, in particular Front Office and Engineering
·         与客房部员工以及其它关联部门，特别是前厅部和工程部保持良好的关系。
 
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·         拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
 
·         Able to speak, read and write English
·         具有说，读和写英语的能力。
 
Qualifications –
学历
·         High School or equivalent
·         高中或相当学历
 
Experience –
经验
·         1 year related experience, or an equivalent combination of education and experience.
拥有1年相关工作经验，或与此相当的教育和相关工作经验结合的背景