公寓前厅经理（上海）

上海千禧悦居为千禧国际酒店集团倾心打造的高品质酒店及服务式公寓，秉承千禧质朴纯正的服务哲学，以满足客人需求为首要宗旨，正式入驻上海虹桥商务区核心位置。千禧悦居毗邻各大商务楼宇及大型商业中心，紧邻上海虹桥机场、高铁站核心枢纽，强大的交通网络满足不同商务人士快捷迅速的出行需求。酒店公寓提供132套时尚豪华客房，拥有舒适安逸的居住空间和贴心细致的服务氛围，致力于为不同需求的商务人士提供极臻舒适的住宿体验，成为虹桥商务区最独具魅力的家外之家！作为服务式公寓销售总监，您将负责领导销售团队，制定并执行销售策略，以实现公司的销售目标。您将与运营部门等紧密合作，确保销售活动的顺利进行，同时不断优化销售流程，提高客户满意度，促进公司业务的发展。
公寓前厅经理是公寓管理团队的核心成员，负责全面监督前厅的日常运营，确保为公寓住户和访客提供优质的服务体验。前厅经理需要具备优秀的组织能力、人际交往能力和应急处理能力，同时还需保持对公寓服务质量的持续关注和改进。
The condominium front officemanager is a core member of the property management team and is responsible foroverseeing of the day-to-day operations of the front office to ensure a qualityservice experience for residents and visitors. The front office manager isexpected to possess excellent organizational, interpersonal and emergencyresponse skills, while maintaining continuous attention to and improvement ofthe service quality of the apartment.
岗位职责：
Jobresponsibilities:
1.在筹备阶段负责前厅部的团队组建工作和前期准备工作。
Responsiblefor the team building and preliminary preparation of the front office in thepreparatory stage.
2.制定和执行前厅部工作流程、标准以及部门预算。
Developand implement front office workflow, standards and department budget.
3.计划和协调前厅部各项工作。
Planand coordinate the work of the Front Office.
4.具备考核、培训员工用更好更高质量的服务，达到部门所定的要求。
Havethe ability to assess and train employees with better and higher qualityservices to meet the requirements set by the department
5.擅长带领团队对运营公寓在客户满意度方面进行差异化提升，以提高公寓综合竞争力。
Begood at leading the team to make differentiated improvement in customersatisfaction of the operating apartment, so as to improve the comprehensivecompetitiveness of the apartment.
6.处理客人投诉问题，尽量不损害公司利益并让客人满意。
Handlecustomer complaints, try not to damage the interests of the company and makecustomers satisfied.
7.配合各个运营部门，处理日常事务。
Cooperatewith each operation department to handle daily affairs.
8.熟练掌握公寓紧急状态下的各项程序，指导并监督本部门员工认真落实安全措施，防止一切事故的发生。
Proficientin the procedures of the apartment under emergency, guide and supervise thestaff of the department to implement safety measures to prevent all accidents.
9.完成上级交办的其他相关工作。
Completeother related work assigned by superior.
任职要求：
Qualifications
1.年龄35-45岁，大专或以上学历，酒店管理、旅游管理或相关专业。
35-45years old, college degree or above, major in hotel management, tourismmanagement or related.
2.5年以上同等岗位工作经验，有国际品牌酒店或服务式公寓工作经验。
Morethan 5 years working experience in the same position, with international brandhotel or serviced apartment work experience.
3.拥有酒店或服务式公寓筹备工作经验。
Experiencein hotel or serviced apartment preparation.
4.能熟练操作前台管理系统，办公软件。
Proficientin operating the front desk management system and office software.
5.具备工作上英语沟通能力及懂一，两种外语更佳。
Beable to communicate in English at work and know one or two foreign languages isa plus.
6.具备相关餐饮知识。
Knowledgeof food and beverage.
7.工作地点：上海
Work Location： Shanghai