Guest Service Agent前台接待员

 
PRINCIPAL RESPONSIBILITIES 主要职责
1.        Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 
随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。
2.        Registers and rooms all arrivals according to established procedures
按照酒店的程序，为所有到达客人登记及安排房间。
3.        Maintains intimate knowledge of departmental standards and procedures
详细了解部门标准及程序。
4.        Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。
5.        Maintains cashier float and ensures accurate daily report of all money received
维持现金流动，确保收到现金的准确性。
6.        Cashes hotel guest’s personal and travelers checks and assists with currency exchange
为酒店客人兑换个人或旅游支票，协助客人兑换现金。
7.        Keeps abreast of all modifications to accounting policies and procedures
了解会计政策及登记手续的更新。
8.        Responsible and attends to guest’s request of using the service of safety box at all times
通过保险箱服务，满足客人要求。
REQUIREMENTS职位要求
Education 教育学历
Certificate / Diploma / Bachelor in Hotel Management
酒店管理类证书/学历证明/学士学位证明
 
 
Experience 工作经历
 
One year working experience, preferably in hotel industry
一年相关的酒店工作经验
 
Job Skills & Knowledge 技能知识
Out-going personality
性格开朗
Good communication skills
良好的沟通技巧
Office administration experience
办公室行政经验
 
Computer Skills 电脑技能
Knowledge of MS office software
相关办公自动化知识
Opera PMS
酒店Opera系统
 
Language Proficiency 语言能力
Good command of English and Mandarin
良好的英语及普通话掌握能力