迎宾/收银员 Hostess / Cashier

· To provide an appropriatewelcome at Restaurants for guests and potential guests, maximizing their diningexperience using technical and individual social skills.
· 在餐厅适当的欢迎宾客和有可能的宾客，使用技能和个人的社交技巧使客人获得最好的体验。
· Adhere to local regulationsconcerning health, safety, or other compliance requirements, as well as brandstandards and local policies and procedures.
· 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
· Meet and greet all guests, andpotential guests, at the front of the Restaurant by ensuring the following:
· 在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
o Ensure restaurant operatingequipment is clean and in working order
o 确保餐厅运营设备的清洁并正常工作。
o Maintaining impeccable uniformand personal presentation standards in accordance with hotel policy
o 按照酒店的规定保持工服和个人仪表的高标准。
o Welcoming guests to theRestaurant, by using the Bar/Restaurant name
o 迎客人光临餐厅，使用酒吧或餐厅的名称。
o Inquiring if they have areservation and noting it in the reservation book if they do
o 询问客人是否有预订，如有预定在预订册上做记录。
o Creating a reservation for themwith their dining preferences if they do not and noting it in the reservationbook
o 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
o Being attentive to guestrequests
o 周到的满足客人要求。
· Escort guests to theirpreferred table or reserved table and seat guests according to restaurantstandards
· 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
· Take telephone bookings anddocument in the Reservation book according to restaurant standards
· 接听电话订位并按餐厅的规范在预订冊上记录。
· Train wait staff and bus staffin hostess standards
· 按领位员的标准培训员工。
· Be attentive to guests andresolve their complaints where possible, reporting all incidents to yourSupervisor
· 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。
· Maintain responsibility ofcleanliness of hostess stations
· 保持迎宾台的清洁。
· Maintain responsibility ofcleanliness of all menus and drink menus
· 保持所有菜单和饮料单的清洁。
· Assist with beverage service
· 协助饮料服务。
· Assist with food service
· 协助食品服务。
· Maintain detailed knowledge ofmenu, including daily specials
· 对菜单有具体的了解，包括每日特价。
· Complete dockets accurately andclearly
· 准确和清楚的填写收据。
· Maintain current information onall general activities of the hotel
· 了解当前酒店所有的活动。