FOM前厅经理

1.Directsand co-ordinates all subordinate Front Office staff to ensure that all day today operational matters are handled on time and guest expectations are met.
指挥并管理所有前厅部下属，以确保所有运营事宜都能及时处理并且满足客人要求。
2.Controlsand monitors the room inventory to maximize the hotel yield ensuring strategically controlled overbooking duringpeak periods.
管理并监控房间数量，在旺季时，战略上控制超额预定情况，以确保酒店收益最大化。
3.Liaiseswith Sales Offices and Reservation Offices to maximize business opportunitiesand ensure efficient handling of roomreservations.
与销售部和预订部合作，争取效益最大化，并确保高效处理房间预定。
4.Prepares,monitors and controls the hotel’s annual Front Office budget.
准备，监督和控制酒店前厅部预算。
5.Ensuresthat employees are selected, trained, evaluated, and rewarded in compliancewith existing employee managementsystems.
确保所有的员工选择，培训，评估和奖励上面都是按照已存在的员工管理系统。
6.Lead the team to improve guest satisfaction and maintain online positive review ratings to meet the group's standards.
带领团队提升宾客满意度，维护线上好评评分达到集团标准。
7.As the leader of the hotel's quality supervision team, organize and manage the overall service standards of the hotel to ensure compliance with the group's standards.
作为酒店的质量监督小组的组长，组织并管理酒店的整体服务标准，确保达到集团标准。
8.Provide standardized services in accordance with the group's brand standards, and collaborate with various departments to complete brand audits.
按照集团品牌标准提供标准话服务，并与各部门相互配合完成品牌审计工作。