礼宾部主管 Concierge Supervisor

Key Responsibilities
主要职责
Ø Assist guests with all inquiries, both hotel and non-hotel related.
协助客人各种与酒店相关或无关的问询。
Ø Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息。
Ø Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests.
按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理。
Required Skills
技能要求
Ø Proficient in the use of Microsoft Office and Front Office System.
熟练使用微软办公软件和前台系统。
Ø Problem solving, organizational and training abilities.
具有解决问题，组织和培训能力。
Ø Good communicate with English.
良好的写作技能。