高级宴会销售经理 Senior C&B Sales Mgr

岗位职责 Job Responsibilities
负责酒店 / 场馆宴会、会议、婚宴、团建等活动的市场开拓与客户开发，完成年度销售指标。Responsible for market expansion and customer development of banquets, conferences, weddings, team building and other events of the hotel/venue, and complete annual sales targets.主动对接政企单位、企业客户、婚庆公司等渠道资源，维护长期稳定的合作关系。Actively connect with channel resources such as government and enterprise institutions, corporate clients and wedding companies, and maintain long-term and stable cooperative relationships.接待客户咨询、实地看场、商务洽谈，精准了解客户活动需求，定制专属宴会方案与报价。Receive customer consultations, on-site visits and business negotiations, accurately understand customers' event needs, and customize exclusive banquet plans and quotations.负责宴会订单的全程跟进，包括合同签订、档期确认、流程对接、款项跟进及售后回访。Be responsible for the whole process follow-up of banquet orders, including contract signing, schedule confirmation, process docking, payment follow-up and after-sales return visit.统筹协调前厅、后厨、会务、安保等各部门，保障宴会活动落地执行，处理现场突发问题。Coordinate all departments such as front office, kitchen, conference service and security to ensure the on-site implementation of banquet events and handle on-site emergencies.收集市场动态、同行价格及活动政策，分析客户需求，优化销售策略，提升宴会产品竞争力。Collect market trends, peer prices and event policies, analyze customer needs, optimize sales strategies, and improve the competitiveness of banquet products.建立完善客户档案，做好客户分层管理与日常维护，挖掘老客户复购及转介绍资源。Establish complete customer files, implement hierarchical customer management and daily maintenance, and explore repeat purchases and referral resources from old customers.负责销售数据统计、报表整理、工作总结与计划提交，落实公司各项销售管理制度。Responsible for sales data statistics, report sorting, work summary and plan submission, and implement the company's various sales management systems.协助制定宴会营销活动方案，配合线上线下宣传推广，提升场馆宴会知名度与客流量。Assist in formulating banquet marketing activity plans, cooperate with online and offline promotion, and improve the popularity and passenger flow of venue banquets.
岗位要求 Job Requirements
学历专业：大专及以上学历，市场营销、酒店管理、旅游管理等相关专业优先。Education Background: College degree or above, major in Marketing, Hotel Management, Tourism Management or related fields is preferred.工作经验：2 年及以上酒店、宴会场馆销售相关工作经验，熟悉婚宴、会议、商务宴会运作流程。Work Experience: More than 2 years of relevant sales experience in hotels or banquet venues, familiar with the operation process of weddings, conferences and business banquets.能力要求：具备优秀的商务洽谈、方案策划、沟通协调及临场应变能力，可独立对接全流程订单。Competencies: Possess excellent business negotiation, plan planning, communication and coordination, and on-site emergency response capabilities, able to independently handle the whole process of orders.专业技能：熟练掌握宴会报价、合同拟定、方案制作，精通本地宴会市场行情及竞品信息。Professional Skills: Proficient in banquet quotation, contract formulation and plan production, familiar with local banquet market conditions and competitor information.业绩素养：具备较强的目标感、抗压能力和销售思维，敢于挑战业绩指标，有优质客户资源者优先。Performance Literacy: Strong goal orientation, pressure resistance and sales thinking, willing to challenge performance targets; candidates with high-quality customer resources are preferred.职业素养：形象气质良好，谈吐得体，责任心强，具备良好的团队协作意识与服务意识。Professionalism: Good appearance and temperament, decent conversation, strong sense of responsibility, and good team cooperation and service awareness.基础技能：熟练使用 Office 办公软件，具备基础的英文读写能力者优先。Basic Skills: Proficient in Office software; basic English reading and writing skills are preferred.其他要求：工作主动积极，适应弹性工作时间，可配合周末、节假日宴会值班及现场执行工作。Other Requirements: Proactive in work, adaptable to flexible working hours, and able to cooperate with on-site work on weekends and holidays.