宾客服务中心领班 Team Leader-Guest Service Centre

§  协助副经理确保宾客服务中心按照既定的理念顺畅运作，并随时提供礼貌、专业、快捷、灵活的服务。
Assists the Assistant Manager in efficiently managing the Communication Centre according to the established concept statement providing courteous, professional, efficient and flexible service at all times.
§  礼貌并有效地处理客人投诉和询问，对于无法立即处理的投诉和提出的问题，应汇报服务中心经理。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Communication Centre Manager if no immediate solution can be found.
§  与客人之间建立和谐的客服关系并长久保持。
Establishes a rapport with guests, maintaining good customer relationship.
§  根据操作程序，对总机交换台，传呼系统和相关的电脑设备运用自如。
Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
§  签发员工申请表和采购单及维修单。
Issues Job Requisition / Orders and repair orders for maintenance.
§  确保服务中心的设施干净并得到妥善保养，保持库房整洁。
Ensures cleanliness and maintenance of the Communication Centre, equipment and storage.
§  负责向所有来电者提供友善、有效的服务。
Responsible for the provision of friendly and efficient service to all callers.
§  经常性地亲自确认客人、员工及公共区域的访客得到符合酒店标准的服务。
Personally and frequently verifies that guests, employees and members of the public utilising the Communication Centre services are receiving service in line with Hyatt International standards.
§  确保正确处理及分发所有客人的留言、邮件及传真。
Ensures that all guests’ messages, mail and fax are handled and distributed properly.
§  贯彻主人翁精神，并以身作则。保持良好的商业意识，尽可能抓住每个盈利机会。
Exemplifies and instils upon the employees the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
§  实现协助客房服务、餐厅预订、客房协调、健身中心预约及工程部维修的职能。
Ensures that the departmental functions of Room Service coordination, Restaurant reservations, Housekeeping coordination, Fitness Centre reservations, and POMEC coordination are carried out efficiently.
§  保持设备的良好工作状态，并在需要时提出维修要求。
Ensures operating equipment is maintained in good working order and to report maintenance requirements.