客房部文员 Order Taker

• Provide a telephone service that meets the hotel’s presentation standards. 提供符合酒店形象标准的电话服务。
• Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction 确保接听和转达所有与部门相关的信息，确保既定标准并取得客户的满意。
• Receives, records, and distributes various reports 接听、记录并分发各种报告。
• Receives, records, and transmits guest requests accurately 准确接听、记录并传达客人的要求。
• Responsible for entering accurate room status into computer daily and investigate discrepancies 负责每天将客房情况准确的输入电脑并调查各种异常情况。
• Maintains and update administrative data 维护和更新行政数据。
• Maintains key control 管理钥匙。
• Monitors lost property 监管失物相关事宜 。
• Maintains working area and equipment in a proper state of cleanliness and repair 确保工作区域和设备得到良好的清洁和修缮。
• Report guest complaints to Executive Housekeeper or delegate immediately 及时向行政管家或其代理人汇报客人的投诉情况。
• Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生规范。
• Attends meetings and training sessions as required 按要求参加会议和培训活动。
• Is multi-skilled as a Room Attendant as well as other areas of Housekeeping 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。
• Adheres to Housekeeping standards and procedures and enforces same 遵守并执行客房部的规范和工作程序。
• Maintains good relations with Housekeeping staff and other interfacing departments, in particular Front Office and Engineering 与客房部员工以及其它关联部门，特别是前厅部和工程部保持良好的关系。