Executive Club Manager 行政楼层经理(J14651)

工作职责：
Fully responsible for the daily operation and management of the executive lounge, ensuring the provision of high－quality exclusive services for VIP guests verify；
全面负责行政酒廊的日常运营管理工作，确保为VIP客人提供高品质的专属服务体验；
Supervise the service process execution of the executive lounge staff, regularly conduct service standard training and quality inspections
督导行政酒廊员工的服务流程执行，定期进行服务标准培训与质量检查；
Handle special needs and complaints from administrative floor guests, establish a comprehensive customer file and preference recording system
处理行政楼层客人的特殊需求及投诉，建立完善的客户档案与偏好记录系统；
Coordinate resources from the front desk department, guest room department, and other departments to ensure that the facilities and equipment on the administrative floor are in good condition
协调前厅部、客房部等部门资源，保障行政楼层设施设备处于良好状态；
Develop innovative solutions for administrative floor services, regularly analyze customer satisfaction data, and propose improvement measures
制定行政楼层服务创新方案，定期分析客户满意度数据并提出改进措施；
Responsible for the supervision of catering services in the executive lounge
负责行政酒廊的餐饮服务监管；
任职资格：
Experience in high－end hotel front desk or room management, familiar with Marriott Group service standards preferred
具备高端酒店前厅或客房管理经验，熟悉万豪集团服务标准者优先考虑；
Excellent customer relationship maintenance skills, able to keenly perceive the personalized needs of high net worth customers
出色的客户关系维护能力，能敏锐洞察高净值客群的个性化需求；
Fluent in Mandarin and English communication skills, able to handle the service needs of international customers
流利的普通话及英语沟通能力，能处理国际客人的服务需求；
Strong team leadership and cross departmental coordination skills, able to withstand high－intensity work pressure
具备较强的团队领导力和跨部门协调能力，能承受高强度工作压力；
Proficient in using hotel management systems such as Opera, Marsha, and Office software
熟练使用Opera、Marsha等酒店管理系统及Office办公软件；