助理房务总监

• Well versed on all Brand Standard requirements for Front Office and related areas
• Responsible and supervise FOM, Chief Concierge, Executive Floor Manager, Guest Relations Manager, Night Manager, Housekeeping Manager, Laundry Manager.
• Assist Managing Director, Hotel Manager and Director of Rooms in all areas to ensure a correct and smoothly operation department.
• Responsible for GSS scores on Check in/out, Executive lounge, room cleanliness, everything in working order and Elite Rewards Member Appreciation.
• Responsible for responding the GSS, C-trip, hotels.com, Expedia, Diangping comments and respond within 24 hours.
• Reply all customer care issue within 24 hours
• In charge of FO, Housekeeping & Laundry related training on MyLearning and liaise with HR and achieve reasonable goals in associates’ participation and passing rate
• Develop Peron-in-the-Pocket, with focus on local talents, and compile TDAPs timely
• High level of visibility and presence in the lobby and other public area’s
• Achieve Marriott Rewards enrolment goals provided by Regional office and maintain activation rate above our target
• Champion implementation and maintaining of all Room related initiatives – Land-it
• Upload all Room related tasks on Stenton website in a timely matter
• Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with any related department in case of any irregularities; and coaches and counsels associates whenever appropriate.
• Develop and maintain an effective, attractive incentive based Up selling program either through in house resources or outside consultant agency
• Develop and regularly update and revise Repeat Guest Program, VIP program
• Ensure Marriott Rewards Elite members’ benefits are offered timely and members are recognized
• Participate in Group and Convention Precon meetings
• Adhere sales strategy and report any noticeable changes in buying pattern. Ensure Look No Further Best Rate guarantee is not violated at Front Desk
• Monitor and prepare timely monthly reports requested by your senior leaders for various sections in Rooms department.
• Attend Excom meeting if any
• Chair or attend the Rooms Division Management-, Rooms Supervisor-, Executive Lounge-, FO-, Concierge meeting.
• Prepare Room Department Capex, budget and LPP’s