Foreign Guest Relation Trainee(实习)

Be the Brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel. Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Outlets, and the Executive Lounge.Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the Guest Response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey.Welcome all guests in a polite and friendly manner.Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service.In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program. Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously.Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases.Applicants must be current students, and Russian nationals will be given priority.