皇家服务中心文员

· Record and processreservations made by phone/fax/email.
记录并处理所有电话、传真和邮件的预订。
· Sell the AccorHotels productsand services using up-selling and suggestive selling techniques.
运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。
· Updating reservations in thePMS received via the interface.
及时更新收到的预订信息。
· All calls direction to Service Centerwill be action from within the “service request” or “service recovery” modules;the guest is not transferred.
确保为所有电话需求提供一站式服务，宾客电话不会被转接。
· Operates switchboard consoles, pagingsystem, and computer equipment in accordance with departmental procedures.
熟练地操作总机的控制台，呼叫系统，并与部门的计算机程序相联系。