宴会销售经理 Groups & Events Manager

● Direct receipt, qualificationand coordination of event & group requests (incl. leads, RFPs, etc.)defined by their direct supervisor.
直接接收、评定和协调来自直接上级的订单(包括信息，RFPs,等。)
● Handle requests according tothe relevant standards within a maximum of 5 (business) hours of its receipt.
在接到订单后5（工作）小时内按章相关标准处理请求。
● Apply the Kempinski MICE SOP’sfrom group enquiry to contracting.
将凯宾斯基MICE执行标准从集团要求落实在合同中。
● Ensure the ideal and mosteffective utilisation of the meeting and conference rooms.
确保最理想和有效的利用会议室。
● Carry out site inspections withpotential MICE clients in coordination with the Field Sales department.
配合销售团队发掘潜在MICE客户。
● Realise up sell possibilitiesto meet and surpass Group & Event budget goals.
有意识的提升销售可能性，以达到并超出宴会收益目标。
● Thoroughly input, supervise andmaintain the requests in the Opera S&C System according to the data inputstandards.
根据相关数据输入标准，完成、监督并维护Opera S&C系统中的输入。
● Create activities to ensureongoing maintenance of bookings.
创造活动以确保后续持续的预定。
● Generate proper proposals andcontracts.
创建恰当的报价书及合同。
● Follow up on sent out proposalswithin 24 hours (1 working day) to ensure the client has received theinformation and to clarify possible questions and issues.
24小时内（一工作日）追踪已发出的报价书，以确保客户已收到并清楚细节。
● Handle the enquiries untilconversion to definite bookings including negotiation, contracting, and siteinspection before handing over to the Event Manager (or to the Group &Event Coordinator).
处理客人的疑问包括谈判、签约和视察直到确定。
● Ensure a proper handover of theconverted business to the Event Manager / Group & Event Coordinator withall relevant information forwarded.
保证相关信息全部转交至宴会协调员。
● Introduction of the EventManager / Group & Event Coordinator to the client.
将团队宴会销售总监引见给客户。
● Conduct exit interview withimportant customer after their event – asking for future business.
宴会后回访客户，以求日后合作。
● Cross-sell to other hotelswithin the Kempinski Group (and GHA).
交叉销售至其他凯宾斯基酒店（或GHA集团酒店）。
● Conduct regular competitionchecks.
常规竞争检查。
● Review monthly results andforecasts to recommend and execute activities required to ensure the hotelincreases the market share and maximises its revenue.
审核每月的真实收益和预期目标，推荐并执行相关活动以确保酒店市场的增长，并最大化收益。
● Proper maintenance of LOS/CANand UNC business.
维持丢失、却小 和 无法确定的客户。
● Further administrative tasksand other possible assigned duties.
其它管理任务及可能被分配到的工作。
● Performs any other duties asassigned to them by management.
执行分配给他的任何其它管理职责。