宴会厅副经理 Assist BQT Mgr.

● Responsible to Restaurant Manager.
对餐厅经理负责。
● Responsible for Restaurant Supervisor, Waiter / Waitress, Host / Hostess.
管理餐厅主管，服务员，男女服务员。
● Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
按照酒店的着装规范和凯宾斯基的仪容仪表标准准时上班，时刻保持高标准的个人仪表和卫生，以身作则。
● Assist in leading the restaurant / outlet efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
协助有效地领导餐厅/直销店的成本和开支，不断提供最高的质量，并推动高收入和利润。
● Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
任何时候都要提供专业和礼貌的服务，并确保所分配的所有员工都能以身作则。
● Ensure that the place of work and surrounding area is kept clean and organised at all times.
确保工作地点和周围区域始终保持清洁和有序。
● Act as a Manager in duty in the absence of the Restaurant Manager in the outlet.
在餐厅经理不在的情况下担任当值经理。
● Be knowledgeable of all services and products offered by the hotel.
了解酒店提供的所有服务和产品。
● Understand thoroughly the concept of the outlet and assume training responsibilities as requested by Restaurant Manager.
全面理解餐厅的概念，并按照餐厅经理的要求承担培训职责。
● Have an understanding of the monthly profit and loss statement of the department.
了解部门月度损益表。
● Conduct all outlet meetings in the absence of the Outlet Manager.
在部门经理缺席的情况下召开所有部门会议。
● Perform up selling for all items offered by the department assigned as well as offering alternatives.
完成所分配部门提供的所有产品的销售，并提供替代方案。
● Assist in communication within the outlet and to attend daily/weekly outlet meetings with the Culinary Team and fostering teamwork to constantly develop the restaurant for more success.
协助餐厅内部的沟通，与厨师团队一起参加每日/每周的餐厅会议，培养团队合作精神，不断发展餐厅，取得更大的成功。
● Attend and contribute to necessary staff meetings, departmental trainings and hotel initiated trainings scheduled.
参加必要的员工会议，部门培训和酒店组织的培训。
● Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
熟悉操作现有的POS系统，根据部门分配的培训职责水平。
● Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting.
协助制作和分析餐厅报告并参加月度业绩会议。
● Assist in leading the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
协助有效地控制餐厅的成本和费用，不断地提供高质量服务，并推动高收入和利润。
● Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
熟悉操作现有的POS系统，根据部门分配的培训职责水平。
● Have the knowledge and understanding to explain and perform upselling for all items offered by the department assigned as well as offering alternatives.
具备相关知识和理解能力，能够解释和执行部门提供的所有产品的销售，并提供替代方案。
● Plan daily routine checklist and station division according to the work schedule.
根据工作进度计划每日例行检查表和站场划分。
● Assist the Outlet Manager to produce outlet-specific reports and analysis for the monthly performance meeting.
协助部门经理制作和分析月度业绩会议需要的业绩报告。
● Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.
参加并参与所有员工会议、部门培训和酒店发起的培训。
● Attend all required trainings as described by the department.
参加部门规定的所有培训。
● Attend daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
参加每日的班前会议，为员工准备，客人资料，服务和菜单服务。
● Report incidents that require disciplinary actions immediately to the Restaurant / Outlet Manager.
立即向餐厅经理报告需要纪律处分的事件。
● Coordinate the review of outlet’s operations manual updates annually as requested by the Restaurant / Outlet Manager.
根据餐厅经理的要求，确保所有部门操作手册的编写和更新。
● Support activities and cooperation with the suppliers.
支持供应商的活动和合作。
● Assist in carrying out scheduled inventories of products and operating equipment.
协助执行产品和操作设备的定期库存。
● Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
承担餐饮部负责人交办的合理工作和次要职责。
● Respond to any changes in the department as dictated by the hotel management.
根据酒店管理层的指示，对部门的任何变动做出反应。
● Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.
礼貌、高效地处理客人在酒店的询问和投诉，并向餐饮部负责人/部门副负责人汇报，确保对客人进行跟进。
● Ensure that the opening and closing procedures established for the outlet are followed.
成功完成所指定餐厅的开关门程序。
● Act as Food & Beverage Duty Manager during the absence of the Food & Beverage Head of Department and Assistant Head of Department.
在餐饮部负责人及副负责人不在时，担任餐饮部值班经理。
● Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
将责任分配给执行多任务原则的下属，并定期检查他们的表现。
● Attend all daily/weekly Food & Beverage Meeting in the absence of the Restaurant / Outlet