预订员Reservations Agent

Job Responsibility:
岗位职责：
1.Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
检查每天预定的准确率，各个细分市场和渠道的价格，在必要时打开或关闭系统和价格的可见性。
2.Ensure clients’ satisfaction and adherence to Kempinski service standards.
确保客户的满意度和遵守凯宾斯基的服务标准。
3.Follow internal credit policy.
遵循内部信贷政策。
4.Follow up on lost business and bring information about them to the knowledge of the department superiors.
跟进丢失的业务，并把相关信息上报给部门上级。
5.Spot-check reservations made the previous day and check all VIP arrivals.
抽查预定的前一天，检查所有抵达贵宾。
6.Test calls LQA / IFH results > 85%。
LQA/ IFH测试高于85％。
7.Follow the internal up-sell programme for Reservations department.
遵循预订部高价销售。
8.Perform any other duties as assigned to them by management.
执行分配给他们的其他任务。
Job Requirements:
任职要求：
1.Previous hotel-related experience beneficial.
有酒店相关工作经验者优先。
2.Excellent written and verbal communication skills.
优秀的书面和口头沟通能力。