楼层主管

1. KEY RESPONSIBILITIES主要职责
Job Summary – （Role Summary）工作概述﹣（职位概述）
• Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。
Essential Duties and Responsibilities – （Key Activities of the role）主要职责﹣（职务的主要工作）
• Supervise the implementation of housekeeping standards and procedures in relation to:监督客房部各项标准和工作程序的执行 ：
o Bedroom service臥室服务
o Bathroom service卫生间服务
o Valet service洗衣服务
o Cleaning service清洁服务
o Linen maintenance布巾维护
• Recommended changes to these standards and training needs on an ongoing basis就这些标准和培训需求提供持续性的改进建议。
• Maintain a current and thorough knowledge of all housekeeping systems对客房部所有系统有最新和完整的知识。
• Open and close the shift and ensure effective shift hand over负责管理接班和交班工作，以确保交接班过程的有效进行 。
• Distribution and collection of keys分发和收集钥匙。
• Management of all incoming and outgoing calls管理所有的呼入和呼出电话。
• Perform Room allocations分配客房
• Perform Room inspections检查客房
• Prioritise arrival rooms排列抵店客人客房的优先顺序。
• Liaise with Front Office for guest and hotel requirements配合前台满足酒店和客人的要求。
• Ensure guest valet is processed and delivered in a timely manner确保及时为客人提供洗衣服务并送还。
• Co-ordinate special projects （eg site rooms, vermin control, window and carpet cleaning, room inventories）协调特别项目（如参观客房，除虫，窗户和地毯的清洁，客房供应量）。
• Manage all special requests made by guests处理客人所有的特殊要求。
• Ensure consistency within the department确保部门内工作的一致性。
• Management of lost property for the hotel管理酒店的遗失财物。
• Ensure you have complete knowledge of room types, layouts and facilities确保具有客房类型，设计和设施的全面知识。
• Maintain adequate stock levels保存充足的用品存货。
• Complete stock takes as required按要求完成库存盘点工作。
• Maintain stock levels维持存货水平
• Conducts shift briefings to ensure hotel activities and operational requirements are known进行交接班说明，确保了解酒店的工作和运营需求。
Experience –经验
•2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. 最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。