前台领班/主管Guest Service Captain/Supervisor

1. KEY RESPONSIBILITIES主要职责
Job Summary – （Role Summary）工作概述﹣（职位概述）
• Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
Essential Duties and Responsibilities – （Key Activities of the role）主要职责﹣（职务的主要工作）
• Conducts shift briefings to ensure hotel activities and operational requirements are known进行有效的交接班简报工作，以明确酒店活动和运营要求
• Supervise front office operations during assigned shift including:在当班期间监督前厅部运营情况，包括：
o Maintenance of guest information维护客户信息
o Maintenance of information about local events维护当地活动的信息
o Compile occupancy statistics统计入住情况
o Supervise the use of he public address system监督公共广播系统的使用
o Supervise group bookings监督团组预订情况
o Assisting with serious complaints协助解决严重投诉问题• Supervise cashiering activities during shift including:在当班期间监督收银活动，包括：
o Cash handling and banking procedure现金处理和银行业务程序
o Dealing with irregular payments处理非法支付情况
o Instructing staff in credit policies and facilities就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures就现金安全程序对员工进行指导
o Carry out debtor control实施应收帐款控制
o Prepare reports准备财务报告
o Supervise the cashiering system对收银系统实施监管
Qualifications –学历
• Diploma or Vocational Certificate in Hotel Management or equivalent具有酒店管理或相关的大专学历或专业证书。
Experience –经验
• 1 years experience in front office / guest services or related working experience, or an equivalent combination of education and experience.拥有1年前厅或宾客服务工作经验，或与此相当的教育和相关工作经验结合的背景。