Operator Supervisor 总机主管

• To be fully conversant with Hotel room type, assisting guests with reservation enquiries.
熟知酒店的房型，帮助客人查询预订。
• Room amenities delivery must be sent, recorded, retrieve in a timely manner including the no shows.
客房加借物递送必须及时通知、并做好记录，递送做好实时跟进。
• Ensuring that all guest complaints are dealt with immediately. All complaints to be handled efficiently and professionally with complete follow-up so those guests leave and return with a good impression of the hotel.
确保客人的投诉能得到及时处理。所有投诉做到高效专业化处理并且要随时跟进，给客人留下良好的印象。
• Ensure professional and effective communication between all operation departments；
确保与所有运营部门保持专业和有效的沟通。