前厅部经理 Front Office Manager

Job Description:
Assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, monitoring guest satisfaction, security, and associate’s activities. Responsible for the general administration and profitability of the Front Office Department including but not limited to, the Front Desk, Front Service (including the hotel entrance), Guest Services, Park Salon and Concierge Department.
Ensures the Front Office operates successfully and efficiently in accordance with Guest Signature Experience in Hyatt brand standard guide.
Ensures that all floats (Front Desk, Assistant Manager, Concierge etc.) are used appropriately in accordance to Policies & Procedures set by the Hotel and that personnel with access to floats comply with international Policies & Procedures established by Finance.
Establishes rapport with guests maintaining good guest relationship and handles all guest complaints, requests and enquiries on Front Office services.
Qualifications:
Ideally with a university degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.