At Your Service Team Leader 热线服务主管

MAJOR RESPONSIBILITIES 责任概要 :
To provide leadership and direction for the At Your Service department. Responsibilities include training, motivating and managing the AYS staff keeping guest hospitality as the number one focus. The supervisor should ensure that each associate has sufficient resources to perform their job well and constantly seek to improve the methods to meet the guest needs. The supervisor should manage daily operational tasks in an efficient and regular manner. Coordinate the shift operations in accordance to the corporate and local SOPs emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional. Be aggressive and well informed Guest Service staff.
领导并监督整个为您服务部。须承担培训，指导以及管理部门员工为客人提供优良服务的责任。主管需确保其他同事有充足的资源可被用于出色完成工作，并不断找寻更好地处理客人需求的方法。主管需运用有效适当的方式来管理日常工作。协调班组同事按照公司及当地工作守则热情对客，并指导其他同事团队协作以表现酒店的专业性。作一名具备过硬专业素质的见多识广的客户服务员工。
JOB SPECIFICATION職位要求 :
Profile of Competency
工作能力:
l Preferably with service experience in relevant industry有在相关行业工作的经验。
l Preferably experience with any PMS programs有处理PMS系统的经验。
l Adaptability and willing to grow with the company适应并愿意与公司共同成长。
l Positive and cheerful disposition积极乐观的性格。
Language 语言能力:
l Able to converse in English fluently英语流利
Education 教育:
l Preferably ‘O’ Level qualification大专及以上学历。
Job License资格/ 等级证:
l