Marriott Cafe Hostess咖啡厅领位

 MAJOR FUNCTION 主要功能 :
To ensure the three steps of service are adhered to at all times:
确保服务的三个步骤贯彻始终
1. A warm and sincere greeting. Use the guest name if and when possible
温暖而真诚的问候，可以的话称呼客人的名字
2. Anticipation and compliance with guest needs
预计并满足客人的需要
3. Fond farewell. Give them a warm good-bye and use the guest name if and when possible
真诚的告别，致以热诚的告别，可以的话称呼客人的名字
To seat guests in a manner that every guest will receive the fastest and most courteous service at all times.
以是客人始终能得到快速而有礼貌的服务为准则来安排客人入座。
To set the tone of aggressive hospitality with a display of friendly enthusiasm that will continue all through the restaurant during the entire meal period.
营业时间内始终保持热情积极的语调来表现出热情及友好
To supervise and control seating in the restaurant and ensure that guests are seated in stations so that no server is overloaded with guests at any given time, and in order to seat guests in a manner that is fair to all the servers.
监督控制餐厅内餐位数量的安排情况，确保合理分配客人入座，避免造成因客人较多员工较少，以致于客人得不到及时有效的服务的情况发生
MAJOR RESPONSIBILITIES 責任概要 :
1. Follow all Marriott policies and procedures.
遵循万豪的方针和程序
2. Comply with the “clean as you go” policy.
遵循＂所到之处均于清洁＂的政策
3. Report to work on scheduled days at the scheduled time.
按照工作时间表上的时间上班
4. Report to work in uniform following all appearance standards.
穿着制服，并遵守所有的仪容仪表标准
5. Work as a TEAM.
团队协作
6. Follow all safety policies to ensure a safe work area.
遵守各类安全方针，确保有一个安全的工作环境
7. Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
尊重并接受上级给予你的合理的工作安排，为了满足客人的需要可能会超出你的工作范围
8. Check out with your supervisor before leaving your station or the floor for any reason.
在你离开你的工作岗位或楼层前，请先告知你的主管及理由