PA经理

BASIC FUNCTION基本职责
Responsible for organizing and distribution of works and direct supervision and co-ordination of all activities of the Houseman as instructed by the Assistant Housekeeper to ensure clean, orderly and attractive hotel premises during his shift.
负责组织、分配工作，指导监督、协调所有楼层服务员的工作，像助理行政管家指示的那样确保整洁、有序并符合酒店标准.
DUTIES AND RESPONSIBILITIES 职责和义务
1. OPERATION
业务
1.Supervises and participates in the activities of Houseman and Cleaners engaged in cleaning all public areas except the Kitchen, in accordance with standard procedures and instructions of the Assistant Executive Housekeeper.
监督并参与楼层服务员及清洁工的在公共区域的清洁工作（厨房以外），与酒店标准和助理行政管家指示的一样。
2.Checks daily function orders; inspects blocked function rooms and other outlets for the highest standards of cleanliness and maintenance. Provides plants when appropriate and as requested by the Banquet Manager to beautify the Function Rooms.
检查每天的工作指示；以高标准的要求检查会议室和其他区域。在适当的及由宴会厅经理要求的时候，提供植物花卉，布置宴会厅。
3.Supervises directly cleaning of Houseman, ensures that standard procedures are followed; corrects mistakes/inadequacies.
监督楼层服务员的直接清洁工作，确保以下标准：改正错误/差异。
4.Attends promptly to complaints regarding Housekeeping services and equipment and takes necessary corrective action.
迅速出席关于客房部服务和设备的投诉，并采取必需的改正措施。
5.Checks cleaning materials and equipment storeroom as to orderliness and completeness of cleaning supplies; controls consumption of cleaning materials.
检查清洁用品和设备储存秩序和完整，控制清洁用品的消耗量。
6.Co-ordinates with other department line supervisors regarding Housekeeping activities in the public areas.
与其他部门主管协调客房部在公共区域的工作。
7.Makes record daily of activities, problems, trouble reports and other relevant matters.
每天做好工作、出现的问题、困难和其他有关事情的记录。
8.Inspects all garden areas, plants, trees inside and surrounding the hotel ensuring that they are properly maintained as per hotel standard.
检查所有的园区，植物和酒店的内外树木，确保它们得到适当的保养。
9.Checks all garden tools and equipment as to orderliness, maintenance and completeness.
检查所有的园林工具和设备是否整齐，完好。
10.submits monthly reports and recommends measures for the improvement of garden maintenance.
呈报每月的报告和推荐绿化的进一步保养措施。
11.Trains staff in maintaining high standard of service and maintenance of all public areas.
培训员工保持高标准的服务及对公共区域的维护。
12. Performs other related jobs that may be assigned.
履行其他可能被安排的相关任务。
13.Complete other tasks assigned by your superior
完成上级交代你的其他任务
2. OTHERS
其他
a)Lost and Found
失物招领
1.Ensures that all associates are aware of Lost and Found procedures, at all times.
确保所有员工了解失物招领程序。
2.Immediately reports and turns over lost and found articles to Housekeeping office, following required procedures at all times.
按照规定流程，立即通知并将失物送至客房中心。
3.nforms the Duty Manager and Security Department if valuables are left in the open. Follows standard procedures in handling this and similar situations at all times.
如果大堂有任何有价值的遗失物品，通知大堂经理与保安部，根据标准流程处理。
b)Emergency Response
紧急情况预案
1.Possesses full knowledge of emergency procedures
了解紧急事件处理流程的知识。
2.Ensures that all associates are aware of emergency procedures at all times.
确保部门员工了解紧急情况处理流程。
3.Attends scheduled employee training and periodic reviews on departmental responsibilities in case of emergencies.
参加计划内员工培训课程，定期回顾在紧急事件中部门应承担的责任。
4.Responds to Emergency Calls, as may be required.
根据要求，应对紧急情况电话。
5.Provides back-up / support to Telephone Exchange as communications center during hotel emergencies.
在酒店遇到紧急情况时，辅助总机作为酒店通讯中心。
c)Guest Complaints
宾客投诉处理
1.Ensures that all associates are aware of guidelines governing complaints handling.
确保部门员工了解投诉处理的指导原则。
2.Ensures staff is aware of the responsibility and established authority limits at all times.
确保员工了解责任与既定权限范围。
3.Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
严格坚持酒店的政策和流程，确保专业的处理与客人间的互动和对客人的关怀。
d)Health, Hygiene, Safety and Security
健康、卫生、安全
1.Ensures the highest level of safety and security by facilitating effective training programmes that delivers a high degree of awareness amongst staff.
利用有效的培训方案，树立员工高度的安全意识。
2.Checks and maintains that all hygiene rules and regulations are strictly adhered
严格执行卫生条例和规则并进行检查。
3.Checks and maintains that all chemicals are stored and used safely.
确保所有化学品的安全存放和使用并进行检查。
JOB SPECIFICATION工作要求
1.At least 2nd year college education
至少有2年的大学教育
2.At least 3 years experience
至少3年的工作经