GENERAL MISSION 职责概述
To ensure the cleanliness of public areas, guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
To supervise Guest Service Assistants and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
To provide a courteous and professional service at all times.
To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
To perform secondary duties as assigned by the Dir Of Services
Greets and is courteous to all guest and colleagues, uses eye contact and always offers assistance.
To report on adverse guest comment as and when required.
To report and record Lost and Damaged items in the supervisor’s logbook.
To log daily events in the logbook and follow up on previous information reported by outgoing supervisor daily.
To prepare duty rosters all of Housekeeping Attendants.
To replenish guest supplies and cleaning requirements weekly.
To check Public Areas and guestrooms.
To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
To prepare and issue room status report.
To report and follow up on repair and maintenance.
To document all daily activities and events such as guest complaints in the logbook.
To attend to guest requests and complaints. Takes corrective action.
Sees adequate storage of supplies inventory on assigned floors to safeguard against shortage or loss.
Collects G.S.A.’s reports and keys for submission to service coordination/ Housekeeping manager.
Reports and turns over any items left by guests to Lost & Found in-charge.
Maintains high standards of cleanliness of all guest and service elevators.
To check on the standard of "Turn down services".
To liase closely with Front Office regarding guestroom status.