客服经理

地点：东莞松山湖
岗位职责：
全面理解合同条款、服务范围和顾客期望，努力满足客户需求
Understands the contract terms, conditions, service scope and client’s expectations at a detailed level ,makes great efforts to meet customer needs
有效调配资源，在满足甚至超越合同要求的同时，合理控制成本
Directs management resources to ensure that service levels are met and/or exceed cost effective manner through out the life of the contract
确保各项工作符合合同约定，并获得客户付款
Ensures that work performe is covered by the contract and properly reimbursed from the client
为客户在合同约定之外的服务需求提供建议书并协商报价
Prepares proposals and negotiating profitable compensation for requested work outside the original contract
制定客户业务计划，从而为客户建立积极主动的战略目标，在此基础上执行方案和计划。
Establishes a business plan to capture the strategic initiatives and targets for the client and the activities and actions to deliver on these
权衡和管理关键收益结果的交付情况，确保与设施计划和顾客期望及商业需要向匹配。
Measures, monitors and reports on the delivery of the key benefits and outcomes to the client, in line with the Facility Plan and client’s expectations and business needs
任职要求：
Qualification & Requirements
本科或等同学历
Bachelor degree or equivalent
技术、企业管理、酒店管理、工业管理等专业
Major in Technical, Business Management, Hotel Management or Industrial Management discipline
5年以上软服务领域监督管理经验
5 years and above of management/supervisory experience in the soft service and/or maintenance operations
良好的团队意识
Good team spirit
较强的领导力和执行力
Strong leadership and execution ability