楼层领班Floor Captain

Checkquality of service, cleanliness, standards of captains and staff.
检查服务、清洁质量，及员工作房程序及标准。
Controlthe cost of guest supplies, cleaning supplies, and other costs in a mosteffective way.
有效控制客用品、清洁用品和其他物品的成本。
Trainand retrain staff based on the rules and regulations of the hotel and P&P.
根据酒店的相关政策及程序，对员工进行培训和再培训。
Preparea checklist of cleaning and maintenance tasks and follow them through.准备清洁检查和工程任务清单，并跟进。
Followup with the room attendants about Guests’ Lost and Found Itmes.
跟进客房服务员交上的客人遗留物。
Runinventory of guest supplies periodically and make sure our inventory is notoverloaded or under loaded to the needs of occupancy.
周期性盘点客用品，以保证客用品存货不会过多或无法满足住房需求。
InspectVIP rooms and receive VIP following the procedures of VIP P&P.
检查VIP房，并按照VIP程序接待VIP客人。