Floor Supervisor/ Attendant 楼层主管/ 服务员

Job Purpose 职位描述
Ensure the comfort and safety of guests by providing room attendant everything necessary for smooth housekeeping operation. Responsible to supervise the activities of the floor talent maintain up to standard cleanliness of rooms, corridors and service areas. Responsible for reporting to Floor Manager when first line talent misconduct and recommend corrective actions.
为客房服务员提供必要的支持以保证客房部的正常运行,确保客人感到舒适及安全以及。负责监督楼层人才工作以使客房、走廊及服务区的清洁达到标准。当一线人才行为不当时应向楼层经理报告并提出改进方法。
Primary Responsibilities 主要职责
· To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
对酒店的规章制度、卫生、健康安全有明确的了解。
· To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。
· To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
Knowledge and Experience 知识和经验
· Good interpersonal skills with ability to communicate with all levels of talents
良好的交际能力能和各级人才交流
· Service oriented with an eye for details
用心着眼于细节
· Ability to work effectively and contribute in a team
能有效工作并且对团队有贡献
· Good presentation and influencing skills
良好的表达能力和影响技能
· Multicultural awareness and able to work with people from diverse cultures
多元化意识并能够和不同文化背景的人工作
· Flexible and able to embrace and respond to change effectively
能灵活快速地应对变化
· Ability to work independently and has good initiative under dynamic environment
能独立工作，在动态环境下有很好的主动性
· Self-motivated and energetic
有上进心和精力充沛