Reception Agent 前厅接待

Job Purpose 职位描述
The Receptionist is primarily responsible for ensuring hotel provides the highest level of guest service to all guests. The Receptionist will greet arriving guests, settle their accounts, and offer assistance throughout the duration of their stay.
前台接待主要负责确保为所有客人提供最高级别的宾客服务。前台接待将接待入住的客人、为离店的客人结账并在客人居住期间为客人提供帮助。
Knowledge and Experience 知识和经验
· Excellent interpersonal & communication skills
优秀的人际关系和沟通能力
· Service oriented with an eye for details
以服务为导向的敏锐洞察力
· Good presentation, influencing skills
优秀的表达、影响能力
· Adaptable and flexible and able to embrace and respond to change effectively
适应性强，灵活并能有效地接受和应对变化