Bellman/ Doorman 礼宾员/门童

Job Purpose 职位描述
The Concierge is responsible for assist with guest to provide Concierge service in various area of hotel to maximize guest satisfaction. In additional to up-sell transportation to increase hotel transportation revenue.
礼宾员负责在不同的场合为客人提供全方位的礼宾服务来最大化宾客的满意度。同时通过售卖来增加酒店车队的收入。
Primary Responsibilities 主要职责
Deliver Friendly and Efficient Concierge Service
提供友善高效的礼宾服务
Provide Guests’ Experiences that Exceed Guests’ Expectations
为客人带来超越期待的入住体验
Knowledge and Experience 知识和经验
· Excellent interpersonal & communication skills
优秀的人际关系和沟通能力
· Service oriented with an eye for details
以服务为导向的敏锐洞察力
· Good presentation, influencing skills
优秀的表达、影响能力
· Adaptable and flexible and able to embrace and respond to change effectively
适应性强，灵活并能有效地接受和应对变化
· Must be physically fit in order to lift and move luggage
身体健康可搬运行李