Concierge Supervisor/ Captain 礼宾主管/领班

Job Purpose 职位描述
The Concierge Supervisor is majorly responsible for ensuring to provide a timely and seamless service to all guests on daily operation. Furthermore the Concierge supervisor is also accountable to enhance the guest satisfaction service experience, and throughout up-sell to increasing transportation revenue.
主要负责与保持礼宾部团队在日常工作中为客人提供及时性和无缝对接的服务，并为客人提供主动且博学的服务来持续客人满意的服务体验，通过售卖来增加酒店车队的收入。
Primary Responsibilities 主要职责
· Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
· Be familiar with all guest services, daily events and functions within the hotel and to ensure that all Concierge colleagues are also adequately furnished with such information.
熟悉和掌握酒店内所有对客服务项目和活动信息，并确保所有礼宾部的同事都能提供这样的信息。
Knowledge and Experience 知识和经验
· Strong organizational & leadership skills
优秀的组织能力和领导能力
· Excellent interpersonal & communication skills
优秀的人际关系和沟通能力
· Service oriented with an eye for details
以服务为导向的敏锐洞察力
· Confidently able to resolve problems and make decisions
自信的解决问题与决策的能力
· Good presentation, influencing skills
优秀的表达、影响能力
· Adaptable and flexible and able to embrace and respond to change effectively
适应性强，灵活并能有效地接受和应对变化
· Effective management style, hands-on and approachable.
有效的管理风格，亲力亲为，平易近人
· Must be physically fit in order to lift and move luggage
身体健康可搬运行李