总机预订员GSC & RSVN Agent

·Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
·Promote the Hotel’s (and ICHG generally) products and services
推销酒店（以及整个洲际酒店集团）的产品和服务
·Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
·Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
· Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
·Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
·Accept wait list reservations
接受等候单上的客人预订
·Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
·Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
·Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
·Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
·Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，酬宾，促销活动的信息
·Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
·Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理人和商业机构的报告等）
·Prepare reservation sales reports
准备预订销售报告
·Handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务
·Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
·Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施
·Establishes and maintains effective teammate relations
与同事建立并保持良好的工作关系
·Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
组织和召开由所有电信部工作人员参加的会议，以加强交流和保证业务的顺利进行
·Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好
·Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
确保所有电信设备的维护均得到有效外包，并对其实施预防性维护
·Maintains up to date list of all telecommunication equipment
更新列有所有电信设备的清单
·Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上
·Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决
·Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
保持适当记录，以处理酒店计费系统中的电话，并按照品牌标准保持客房情况记录
· Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
·Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级
·To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
参加由外单位组织的电信研讨会、产品知识讲座和演示。
·Performs related duties and special projects as assigned
完成被分派的相关工作任务和特殊项目
·Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明工作，确定了解酒店活动和运营要求
·Complete other tasks assigned by department manager/direct leader.
完成部门经理/直接上级交代的其他工作。
·The hotel reserves the right to adjust and update the job description of this position.
酒店保留调整和更新本岗位职责的权力。