总机预订员GSC & RSVN Agent

·         Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
·         Promote the Hotel’s (and ICHG generally) products and services
推销酒店（以及整个洲际酒店集团）的产品和服务
·         Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
·         Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
·         Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
·         Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
·         Accept wait list reservations
接受等候单上的客人预订
·         Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
·         Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
·         Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
·         Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
·         Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，酬宾，促销活动的信息
·         Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
·         Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理人和商业机构的报告等）
·         Prepare reservation sales reports
准备预订销售报告
·         Handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务
·         Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
·         Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施
·         Establishes and maintains effective teammate relations
与同事建立并保持良好的工作关系
·         Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
组织和召开由所有电信部工作人员参加的会议，以加强交流和保证业务的顺利进行
·         Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好
·         Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
确保所有电信设备的维护均得到有效外包，并对其实施预防性维护
·         Maintains up to date list of all telecommunication equipment
更新列有所有电信设备的清单
·         Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上
·         Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决
·         Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录
·         Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
·         Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级
·         To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
参加由外单位组织的电信研讨会、产品知识讲座和演示。
·         Performs related duties and special projects as assigned
完成被分派的相关工作任务和特殊项目
·         Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明工作，确定了解酒店活动和运营要求
·         Complete other tasks assigned by department manager/direct leader.
完成部门经理/直接上级交代的其他工作。
·         The hotel reserves the right to adjust and update the job description of this position.
酒店保留调整和更新本岗位职责的权力。