餐饮领班/主管（常熟虞山voco酒店）

· Endeavour to resolve all complaints during shift and logs all complaints in log book for
further follow up
· 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
· In charge restaurant daily briefing when manager be
absent and make sure all staff to know hotel activity and operation details.
· 在餐厅经理部在时主持餐厅的班前例会，确保每个员工熟知酒店活动和运营的细节。
· Master restaurant food and beverage knowledge very well
· 熟练掌握餐厅食品以及酒水知识
· Assist AM to operate the restaurant
· 协助副经理做好餐厅营运。
· Follow restaurant SOP and train staffs
· 跟进餐厅的营运标准，以及培训员工
· Abide correct billing paid procedures
· 遵守正确的结账程序。
· Supervise cash handling and banking procedure
· 监督现金的处理和存放程序。
· Monitor standard of guest facilities and services
· 监督客用设施和服务的标准。
· Control stock and monitor security procedures
· 控制存货和监督保安程序。
· Actively pursue cost saving measures
· 积极的实行节约成本的措施。
· Recycle wherever possible
· 尽可能再利用能源。
· Storage control
· 有效的控制存货。
· Other reasonable Ad hoc tasks assigned by supervisor
· 其他由上级分配的合理任务