活动运营 Activity Crew

活动运营的角色和职责
●确保园区内每一位客人的最高安全标准，同时提供卓越的客人体验。
负责向所有客人传达安全规则，并为活动提供便利。
在客人受伤时提供基本的帮助。
●负责启动和关闭检查清单，包括维护每一个单独的活动，确保它们是功能性的，原始的质量和没有任何危害。它还包括一些清洁工作，为迎接游客做好准备。
●时刻保持园区的清洁整洁。
●提供超级乐园的其他产品，如举办生日派对，促进公司团队建设，指导营地和项目，协助其他团体预订和全场地活动。
●担任超级乐园形象大使，负责向客人展示公司的品牌和文化。
完成经理、主管和/或组长分配的其他任务。
接待处的工作人员：
确保所有客人的入住手续顺利进行，包括在线预订、自助预订和其他团体预订。
负责发放手环，销售商品，解释条款和条件，并向所有客人传达基本的公园规则。
●确保前台开放，白天和关闭检查表正确完成。
确保整个接待区，包括储物柜区和大堂一尘不染。
确保所有现金和信用卡交易没有任何错误和不符。
完成经理、主管和/或组长分配的其他任务。
Activity Crew Roles and Responsibilities
For Crew assigned in the Floor:
●Ensure the highest standards for safety of every single guest inside the park while delivering an exceptional and awesome guest experience.
●Responsible for delivering safety rules to all guests and facilitating the activity.
●Perform basic assistance to guests in case of injury.
●Responsible for the opening and closing checklists which includes maintenance of every single activity, making sure that they are functional, of pristine quality and free from any hazard. It also includes some cleaning duties to prepare the park for welcoming guests.
●Maintaining cleanliness and tidiness of the park at all times.
●Deliver some other products of SuperPark, such as hosting Birthday Parties, facilitating corporate team building, instructing Camps and Programs, assisting other group bookings and full venue events.
●Serve as SuperPark’s ambassador who will be responsible to showcase the company's brand and culture to the guests.
●Perform any other duties assigned by Manager, Supervisor and or Team Leader.
For crew assigned in Reception:
●Ensure the check in process for all guests – online, walk in, and other group bookings run smoothly.
●Responsible for giving out wristbands, selling merchandise, explaining terms and conditions and delivering basic Park rules to all guests.
●Ensure that Reception opening, during the day and the closing checklist will be completed properly.
●Ensure the whole reception, including the locker area and lobby are spotlessly clean.
●Ensure that all cash and credit card transactions are free from any mistakes and discrepancy.
●Perform any other duties assigned by Manager, Supervisor and or Team leader.