行政酒廊领班/主管 Executive Club Captain/Supervisor

1.Be informed about
daily operations and events.
了解酒店每日营运情况及各种活动。
2.Know all frequent
customers and is familiar with their special requests. Ensure that their needs
are met.
熟悉了解所有常客并且知道他们的特殊喜好，保证他们的要求得到满足。
3.Be familiar with
cultural differences and know correct behavior for each culture. Also know the
different protocols and etiquette.
清楚文化差异并且知道各种文化正确的举止，明白不同的礼节礼仪。
4.Be knowledgeable about
all emergencies plans and know how to act upon them.
知道如何处理各种紧急情况并且发生紧急情况下知道如何作出正确反应。
5.Report any unusual
occurrences immediately to the front office manager
发生任何异常情况都要及时通知前厅经理。
6.Operate OPERA well and
able to use key card system, trouble shoot basic guest key lock issues.
熟练使用OPERA系统，并且可以使用钥匙系统。
7.Provides warm welcome
and detailed service to hotel guest. Ensure all necessary guest information are
properly recorded and loaded in OPERA system, front desk keeps the paper trail.
为酒店客人提供热情并且细致的服务，确保所有必须的客人信息准确记录在OPERA系统里。
8.Assist to ensure
executive lounge/floor area is under smooth operation, including buffet set up,
meeting room, business center, guest booking and special guest requests.
帮助行政酒廊运营顺利，包括自助餐的摆放，行政会议室，商务中心，客人预定及特殊要求。
9.Be familiar with daily
in-coming VIP and Repeat guests. Get prepared and ready at the beginning of
shift.
熟悉及了解当日到店的重要客人及回头客，在每个班次开始之前做好准备事宜。
10.Coordinate with
bellstaff, concierge and front desk staff to ensure all front of house area is
operating professionally.
与礼宾部及前台员工就做好协调确保前台专业的营运。
11.Needs to be able to
perform in front office functions.
需要可以在前厅部工作。