Guest Service Manager 宾客服务经理

Position Summary 职位概述
1. Efficiently coordinate the day-to-day operation of the front office operations
负责协调每日前厅部日常运营
2. Ensure that VIP guests are provided with personal, attentive and caring service
确保为给每个VIP客人提供殷勤、周到且个性化的服务
3. Responsible for HHonors program and benefits
负责希尔顿荣誉会员计划及其相关待遇
4. Acts as a coach and mentor to team members, maintaining discipline as necessary
在工作中为员工树立榜样，必要时采取纪律措施，确保前台工作
5. Actively takes part in training of team including involvement in personnel measures such as assessment of performance
积极参与团队的培训，包括员工绩效考核，如员工工作表现评估
6. Assists in identifying and development of high potential team members
协助发现并提拔有潜质的员工
7. Attend career development training as and when required
在必要时参加职业发展培训
8. Be responsible for emergency and security related situations (SOS, fire bureau, PSB)
负责紧急事件和安全防范的相关事宜（国际医疗救助，火警，外来人口统计调查）