Operator Supervisor 总机主管

Position Summary 职位概述
1.Actively seeking verbal feedback from customers and team members at every opportunity.
积极地寻找获取客人和员工的反馈意见的每一个机会。
2.Agree on and implement actions to make improvements to customer service.
同意并实施以行动去提高对客服务的质量。
3.Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
向每一位客人介绍希尔顿荣誉客会以及其优惠政策。尽可能的招募更多的客人加入希尔顿荣誉客会。认知会员客人，确保希尔顿荣誉客会会员客人收到个性化、专业的服务以及相应的优惠政策。
4.Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Communication Manager / Guest Service Manager.
以明确地的态度、正确地对待和处理客人投诉和反馈意见，跟进并向客服中心经理或宾客服务经理报告，并从中学习。