宾客关系经理 Guest Relation Manager

知识和经验 Knowledge and Experience
· 酒店管理或相关专业的本科或专科学历
Diploma or Degree preferably in hospitality or related field
· 在知名国际酒店内从事至少两年类似岗位的经验
Minimum two (2) years relevant
experience in a similar position in a renown international hotel brand
· 熟悉并掌握Opera酒店管理系统和各类办公软件
Opera and Office software knowledge
· 优秀的中英文听说读写能力
Excellent oral and written skills in Mandarin and English
·了解如何管理宾客体验系统，并可熟练使用报表工具对其进行分析
How to manage guest
experience, understands and can use reporting RPS, etc.
技能 Competencies
· 优秀的组织能力和领导能力
Strong organizational
& leadership skills
· 结合了创造性和主动性的分析能力
Analytical
skills a must combined with creativity and initiative
· 优秀的人际关系和沟通能力
Excellent
interpersonal & communication skills.
· 以服务为导向的敏锐洞察
Service
oriented with an eye for details
· 自信的解决问题与决策的能力
Confidently able to resolve problems and make decisions
· 追求完美
A passion for
perfection
· 优秀的表达、影响能力
Good presentation,
influencing skills
· 适应性强，灵活并能有效地接受和应对变化
Adaptable and flexible and
able to embrace and respond to change effectively
· 有效的管理风格，亲力亲为，平易近人
Effective
management style, hands-on and approachable
·善于发展他人及卓越的激励能力
Proven
effective development of others, great motivator