楼层服务员

Main Functions工作职责
Ensure day-to-day operational efficiency of the section 确保所服务区域每天运转高效。
a. Responsible for the cleanliness and general upkeep of assigned areas. Daily work includes the following: 负责指定区域的清洁保持。日常工作包括以下方面：
i. Proper cleaning of all types of walls and floor, washing and removal of smudges and finger prints from glass doors and windows. 墙面及地面的正确清洁、清洗，去除门和窗的污渍及手印。
ii. Proper maintenance and care of carpets, including shampooing of carpets and upholstered furniture. 正确清洗地毯和维护，包括清洗地毯和家具靠垫。
iii. Proper dusting of furniture and fixtures of assigned areas using correct procedures. 按照正确的程序对指定区域的家具抹尘及固定。
iv. Sweeping and removing pieces of paper and cigarette butts on entrance mats, standing ash runs, rubbish bins and other Public Areas. 清洁入口处的纸屑和烟头，立式烟灰缸，垃圾桶和其他的公共区域。
v. Maintain cleanliness and sanitary conditions of public telephones and house phones sing prescribed and approved disinfectant. 维护公共电话和电话房的清洁剂卫生，并消毒。
b. Maintain all equipment in good condition. Properly store cleaning equipment and tools in their designated storerooms, after every use. 保持清洁设备的良好状态。使用清洁设备及工具后在指定的库房存存好。
c. Handle furniture and equipment movement from one locat6ion to another. Furniture and fixtures to be moved with great care to avoid damage. 搬动家具及设备时正确地移动避免损坏。
i. Report any damaged furniture and fixture to Public Area Supervisor during movement. 在移动过程中有任何损坏报告给主管。
d. Report all maintenance defects to Public Area Supervisor. 所有维修问题报告给主管。
i. Report any malfunctioning of equipment, machines to Supervisor for immediate action. 设备、机器的任何故障立即报告给主管。
ii. Check and ensure equipment are functioning and operating before going off duty. Wash and clean cleaning equipment and tools daily – water buckets, scoops, ladders, etc. before going off duty. 下班前检查确保设备处于良好状态。每日下班前清洗清洁设备工具包括：水桶、水箱、梯子等。
e. Keep Public Area storeroom neat and tidy. 保持公共区域库房的干净整洁。
i. All shelves free of dust and supplies properly shelved. 所有的架子抹尘及清洁用品摆放整齐。
ii. Stock all cleaning supplies and bottles of chemicals in their properly labelled shelves. 所有的清洁用品及清洁剂放在有标签的架子上。
f. Inform supervisor when job / tasks have been accomplished. 当工作完成后通知主管。
i. Make a progress hand over to reliever before going off duty. 在下班前做交接。
ii. Report to immediate supervisor any unfinished and outstanding repair and maintenance work orders before going off duty. 在下班前未完成的和额外的维修工作立即报告给主管。
iii. Report lacking guest or cleaning supplies, if any. 如有需要，报告缺少的客用品和清洁用品。
iv. Return excess guest or cleaning supplies. 归还过多的客用品及清洁用品。
g. Time in and out at the Housekeeping Office in complete uniform. 穿着制服在办公室签到签退。
i. Return storeroom key before going off duty to Housekeeping coordinator. 在下班前把库房钥匙归还给办公室文员。
2. Contribute to overall operational efficiency
a. Forward all lost and found items to the Housekeeping Office. All items found in the rooms must be reported IMMEDIATELY to the order taker. 及时报告遗留物品，在 房间里发现所有的遗留物立即报告给文员。
i. Report to Public Area supervisor and Housekeeping coordinator immediately for valuable items found. 如发现贵重物品立即报告给主管和文员。
ii. Fill in all information in the Lost and Found report. 在失物招领单上填满所有信息。
iii. Valuable items should be surrendered to the Housekeeping office right away and normal items before going to lunch or at the end of the shift duty. 贵重物品立即交到办公室，正常物品可以在饭前或下班前上交。
b. Assist Linen / Uniform attendant in removing soiled curtains for cleaning / washing and installing clean ones. 协助制服房员工搬运脏的窗帘清洗或安装。
c. Assist the carpet attendant in removing, carrying and storing carpets when needed. 如有需要，协助地毯工移动、搬运和储存地毯。
d. Perform the functions of a Chambermaid / Room Attendant / Houseman, Toilet Attendant, Locker Room Attendant and Carpet Attendant when needed. 如有必要帮助客房服务员、卫生间服务员、地毯清洗工等。
e. Follow strictly all Hotel, Laundry and Housekeeping Department policies and procedures to be able to perform duties and responsibilities efficiently and effectively. 严格遵守酒店客房洗衣房的规章制度和程序保证高效。
f. Be aware of Hotel emergency, safety and pest control procedures. 知道酒店紧急事件，安全和杀虫控制程序。
g. Maintain personal grooming as per Hotel’s standard, to project and
efficient, professional, neat and tidy appearance to Hotel guests and set an example to colleagues. 按照酒店的要求保持仪容仪表，为同事树立干净、整洁、专业的外表。
h. Emphasize good personal behaviour, as per guidelines laid down in the
Employee Handbook and promote the spirit of teamwork, whenever and wherever possible. 强调个人良好的行为，按照酒店员工手册，无论何时何地促进团队合作精神。
Safety Awareness 安全提示：
Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors.
Ensure proper safety instructions are given before operating any equipment.
要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明
Any other duties as may be assigned from supervisor.
完成领导交代的其他工作职责。