Ensures the delivery of brand
promise and provides exceptional guest service at all times.确保品牌承诺的传递并随时提供超出客人期望的服务。Handles all guest and
internal customer complaints and inquiries in a courteous and efficient manner,
following through to make sure problems are resolved satisfactorily.礼貌和有效地处理所有客户和内部宾客的投诉和需求,并跟进关注问题已被满意的解决。Establishes a rapport with
guests maintaining good customer relationships.建立对客人的密切关注并保持良好的宾客关系。Ensures that minimum brand
standards have been implemented.确保酒店的品牌标准及营运标准被执行。Ensures that all Food and
Beverage Essentials are implemented.确保餐饮部基本准则被执行。
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