宾客服务中心接线员 Guest Service Center Agent

1.Process all incoming and outgoing calls
accurately and courteously.
正确并礼貌地处理所有打进和打出酒店的电话。
2.Records and controls accurately wake up
calls.
准确记录并管理叫早服务。
3.Assists guests with international calls
and directory queries.
协助客人处理国际长途和号码查询。
4.Calls guests by name whenever possible.
尽量称呼客人的姓名 。
5.Abides by principles of guest privacy.
遵守保护客人隐私的原则
6.Handles guests needs or requests and
reports complaints to Supervisor.
满足客人的需要或请求，并向总机主管汇报投诉情况。
7.Attends to all guest queries and requests
promptly.
及时处理客人的所有问询和要求。
岗位要求
1.College or above.
大专（含）以上学历优先考虑。
2.More than 1year working experience in the
same position is preferred.
1年以上同岗位工作经验优先考虑。
3.Good Communication
skills.
良好的谈吐及沟通技巧。
4.Pleasantly personality, persistent.
性格开朗，具有较强的工作责任心。
5.Must be well-presented and professionally
groomed at all times.
始终保持良好和专业的形象。