餐饮服务/领位 Service/Hostess

中西餐厅领位/中西餐厅服务员
1.To execute all mise-en-place duties and
responsibilities as directed, on time, according to the predetermined standards
依照标准及要求及时有效的进行所有准备性工作
2.To engage in food and beverage service
delivery as per the predetermined standards and sequence
按照指定的服务标准及流程从事餐前准备
3.To have thorough knowledge of the menu,
drinks list and wine list and to be able to respond to guest inquiries.
熟悉菜单、饮料单及酒水单并能够正确的回应客人的需求
4.To ensure that guests expectations are
met or exceeded by providing an efficient, friendly and attentive service
以高效、友好、切实的服务达到并超越客人的期望
5.Collects and delivers laundry according
to hotel procedure
按酒店程序收集并输送布草
6.Maximizes revenue in the outlet by
implementing upselling procedures
通过实践产品推销技巧实现利润最大化
7.Helps maintain the outlet in top physical
condition by reporting any engineering defects to supervisors
通过向主管报告一些工程不足使餐厅环境保持在最佳状态
8.Helps maintain standards of cleanliness
by carrying out front and back of house cleaning duties as directed
帮助开展工作区域周围的清洁工作以保持卫生高标准
9.Handles customer complaints if possible,
or reports them to supervisors.
处理客人投诉并向主管报告投诉信息
岗位要求
1.More than 1 years working experience in
the same position is preferred.
1年以上同岗位工作经验者优先考虑。
2. familiar with the hotel's customer
service requirements.
熟悉掌握酒店对客服务的要求。
3. professional and responsible, civilized
behavior.
有事业心和责任感，行为举止文明礼貌。
4.Good interpersonal,
communication and organizational skills.
具备良好的人际关系、沟通和组织能力。
5.Excellent communication and etiquette
skills to create great experience at home for our guests.
优秀的沟通能力和礼仪技巧，从而创建宾至如归的体验。