客房主管/领班Housekeeping Supervisor/Captain

1. Supervisesand manages all subordinate Villa Attendants to ensurethat all day to day operational matters are handled on time and guestexpectations are met.
监督和管理所有下属的服务员，确保每天的运营事宜得到及时处理和满足客人需求。
2.Assigns villas for cleaning as perschedules and monitors the cleaning process.
按要求安排清洁和监管清洁程序。
3.Ensures that vacant rooms are cleaned ontime, checks them on completion of cleaning and reports back to housekeepingonce complete.
确保空房及时清洁，检查清洁完成情况，完成时及时报告给办公室。
4.Reports engineering failures andbreakdowns and follows up on repair schedules.
报告工程缺陷，跟进维修的进度。
5.Oversees the cleanliness and maintenanceof housekeeping pantries ensuring par stocks are properly in order.
监督客房部工作间的干净和维护，确保物品摆放有序。
6.Oversees the issuing, controlling andapplication of housekeeping cleaning chemicals.
监管客房部清洁用品的发放，控制和使用。
7.To attend to any ad hoc guest requestsensuring that they are is properly attended to.
关注客人的任何需求，并确保得到合理关注。
8.To oversee the turndown process ensuringspecially requested times are adhered to.
监管开夜床的过程，确保特殊要求得到及时满足。
岗位要求
1.Diploma or Degree preferably inhospitality or related field.
酒店管理或相关专业的本科或专科学历。
2. More than 2 years working experience inthe same position is preferred.
2年以上同岗位工作经验者优先考虑。
3. familiar with the hotel's customerservice requirements.
熟悉掌握酒店对客服务的要求。
4. professional and responsible, civilizedbehavior.
有事业心和责任感，行为举止文明礼貌。
5.Sound judgment, and strongdecision-making, problem-solving and follow up skills.
合理的判断力，决策力，问题的解决和跟进技巧。