1.Provides guidance and assistance to the outlet associates helping them in the execution of their duties and responsibilities.
提供指导和援助,以帮助部门员工完成和履行职责。
2.Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations.
监督服务标准确保符合和达到部门的标准并超过客户的期望。
3.Contact the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility.
联络厨房、管事部、酒吧、客房、工程以确保在连带的工作区域运作顺利。
4.Maximizes revenue in the outlet by implementing upselling procedures.
通过实施促销计划将厅面的收益最大化。
5.Procedure Monitors and controls the financial performance of the outlet controlling costs and expenses.
监测和控制财务状况以控制成本和费用支出。
6.Assists in monitoring and controlling the hotel’s OE inventory and participates in inventory taking.
协助监测和控制库存并参与盘点。
7.Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, associate grooming and manning levels are in order and takes appropriate action where necessary.
反复检查前,后台的工作准备以确保备餐,服务程序,卫生状况,维修,员工仪容仪表和员工配置符合程序并在 必要时采取行动。
8.Assists in the selection, training and evaluation of subordinate associates.
协助挑选,培训和评估下属员工。
9.Coaches, counsels, disciplines and develops subordinate associates.
指导,建议,训练和发展下属员工。
10.Great beverage knowledge and skill, to create for great department revenue and guests’ experience.
优秀的酒水知识和技能,创收部门收入和宾客体验
岗位要求
1. More than 3 years working experience in the same position is preferred.
3年以上同岗位工作经验者优先考虑。
2. familiar with the hotel's customer service requirements.
熟悉掌握酒店对客服务的要求。
3. professional and responsible, civilized behavior.
有事业心和责任感,行为举止文明礼貌。
4.Good interpersonal, communication and organizational skills.
具备良好的人际关系、沟通和组织能力。
举报该职位