客房部文员

Major Responsibility主要工作职责
· Provide all secretarial support to thedepartment, such as printing, archiving all kinds of records of the department.
执行部门所有文秘方面的工作，如打印、部门各种数据保存等。
· Keep enough and reasonable goods quantity in theoffice and storage of the Housekeeping Department.
保持客房部办公室、仓库物品充足，且在合理范围内。
· Follow up and submit an Engineering maintenanceorder (if necessary)
跟进提交工程维修单（物业流程如需要）。
· Manage borrowed things byresidents.
管理客人借用物品。
· Manage lost and found per ourcompany policy and procedures.
按照物业规章制度，管理客人遗留物品。
· Strictly manage and record the keyusage.
严格管理并记录钥匙管理相关的工作。
· Update room status to ensure theaccuracy of room status information in the system according to the floor Supervisor’s/Executive’sroom inspection report. (Depend onthe property’s actual situation.)
根据楼层领班/主管的查房报告，及时更新房态，确保系统内房态的准确无误。（根据物业实际情况而定）
· Ensure smooth operation of all thesystems in the Housekeeping Department.
确保客房部各项系统正常运作。
· Know the guest room cleaningprocess and can assist with room cleaning if necessary
了解客房清洁基本流程，在部门有需要时能够协助完成房间清洁。
· Understand and be able to in chargeof routine operation of linen room.
了解布草方基本运作流程，能够独立担当布草房日常运营工作。
· Responsible for informationcollection and data accumulation, accurately answer guest inquiries.
负责信息收集和资料积累工作，准确回答宾客问询。
· Responsible for department staffattendance statistics.
负责部门考勤统计工作。
· Responsible for procurement,contract and payment process of the department.
负责部门采购、合同及付款流程。
· Comply with rules and procedures, activelyattend training programs.
遵守相关的规章制度，并积极参加培训。
· Incompliance with the Ascott Group's Environmental Health and Safety (EHS)guidelines and policies, pay attention to energy conservation and the safeoperation in daily work, responsible for therisk management within the scope of his own position.
遵守雅诗阁集团的环境健康安全(EHS)方针政策，日常工作中注意节能和安全操作，对本岗位风险管理事件负责。
· Other duties assigned by superiors.
完成上级交办的其他任务。
Requirements资质需求
· College or above education degreeis required.
大专以上文化程度。
· Minimum one year working experience in HousekeepingDepartment of hotel or serviced residence.
具有1年以上服务式公寓/酒店行业客房部工作经验。
· Have certain ability in English (listening,speaking, reading, writing).
有一定的英文听/说/读/写能力。
· Good at writing and communicationskills.
具有良好的文字表达能力和沟通能力。
· Proficiency in the use of computersand familiar with Microsoft Office system (Word, Excel, PowerPoint, Outlook).
熟练使用电脑，熟悉Microsoft Office软件（例如：Word、Excel、PowerPoint、Outlook等）。.
· Good work sense of responsibility, honest andreliable, always had a positive attitude.
富有工作责任心，诚实可靠 ，态度积极。
· Be a good team player.
具有团队精神。
· Be able to work under pressure.
能承受工作压力。